Legal

Welcome to Elite Ride Solutions (“Elite Ride”, “we”, “us”, or “our”). By accessing or using our services, whether through our app, website, phone, or in person, you (“you” or “Customer”) agree to be bound by the following terms and conditions.

1. Services Provided

Elite Ride Solutions offers on-demand and pre-scheduled transportation services through licensed and insured drivers using passenger vehicles. Services include, but are not limited to:

• Taxi and rideshare services

• Airport transfers

• Special event transportation

• Hourly driver services

2. Booking and Payments

• Rides may be booked through our website, or by calling our customer service line.

• By booking a ride, you authorize Elite Ride to charge the fare, tolls, fees, and any applicable taxes to your selected payment method.

• A minimum fare may apply depending on service area and time of day.

• All charges are final and non-refundable unless otherwise stated herein.

3. Cancellations and No-Show Policy

• Cancellations must be made at least 30 minutes prior to the scheduled pickup time for standard rides and 2 hours in advance for scheduled airport or premium rides to avoid a cancellation fee.

• If you are not present at the pickup location within 5 minutes of the scheduled time, a no-show fee may be charged.

• In the case of pre-paid rides, refunds will not be issued for no-shows or cancellations made outside of the required timeframes.

4. Safety and Conduct

• Smoking, illegal drugs, and open alcohol containers are strictly prohibited in all vehicles.

• All passengers must wear seatbelts.

• Child safety seats must be provided by the passenger when required by law.

• Elite Ride Solutions reserves the right to refuse service to any individual deemed to be intoxicated, disruptive, or unsafe to transport.

• Customers are liable for any damage or excessive mess caused to the vehicle during the ride. A cleaning or damage fee of up to $250 may apply.

5. Limitation of Liability

• While we strive to ensure timely and safe service, Elite Ride Solutions is not liable for delays due to traffic, weather, mechanical failure, or other conditions beyond our control.

• Elite Ride Solutions is not responsible for personal items left in vehicles.

• Our total liability under any circumstance is limited to the amount paid for the specific ride in question.

6. Accessibility and Animals

• Service animals are permitted at no additional cost in compliance with applicable law.

• Non-service animals must be approved in advance and may be subject to a $35 pet fee.

• Animals must be contained or restrained and under control at all times.

7. Payment Terms

• Accepted payment methods include major credit cards, debit cards, and other methods supported by our platform.

• If gratuity is billed to your card, a 3% processing fee may apply.

• Additional fees may be assessed for tolls, waiting time, detours, or unplanned stops.

8. Weather and Emergencies

• In the event of unsafe weather conditions (e.g., heavy snow, flooding, or hurricanes), Elite Ride Solutions reserves the right to cancel or reschedule services.

• If a ride must be canceled due to weather or other emergency, you will receive a full refund minus a 5% processing fee or the option to reschedule.

9. Fuel Surcharges

• A fuel surcharge may be added if fuel prices exceed $3.25 per gallon. This will be calculated based on current market rates and may include a nominal administrative fee.

10. Modifications and Updates

• We reserve the right to modify these terms at any time. Updates will be posted on our website and, where appropriate, sent to registered users. Continued use of our services after such changes constitutes your agreement to the updated terms.

11. Dispute Resolution

• Any disputes arising from your use of our services will be governed by the laws of the state in which the ride was provided.

• Both parties agree to resolve disputes first through informal negotiation. If necessary, disputes may be submitted to binding arbitration.

12. Contact Us

If you have questions about these terms or wish to file a complaint or dispute a charge, please contact us:

Elite Ride Solutions
Email: book@eliteridesolutions.com
Phone: 804-552-0499
Website: www.eliteridesolutions.com

By booking a reservation through our website, over the phone, or by email, you agree to abide by Elite Ride Solutions’ terms and conditions. Your payment or deposit confirms this agreement and indicates your understanding of our policies.

Cancellations & Refunds

• Airport Transfers: Cancellations made before the chauffeur is dispatched qualify for a refund, minus a 5% processing fee.

• Deposit Bookings: When a deposit is made via link, the remaining balance will be charged to the card on file the following business day.

Pick-Up & Wait Times

• A delay of more than 10 minutes after the scheduled pickup time may incur additional hourly charges, billed in quarter-hour increments (except for 55-passenger coaches, which are billed per full hour).

• Current overtime rates can be found on our rate sheet.

Flight Tracking

• Clients must monitor their flights and notify us immediately of delays at (XXX) XXX-XXXX. If a chauffeur is already en route or has been dispatched before notice is given, hourly wait time fees apply.

Tolls & Fees

• Any incurred tolls, parking, or unforeseen fees will be billed to the client with a 5% processing surcharge.

Trip Modifications

• All trip changes must be submitted in writing to book@eliteridesolutions.com. For in-progress trips, please contact our dispatch line directly.

Vehicle Liability

• We are not responsible for delays due to mechanical issues, weather, or unforeseen circumstances. In the rare case of a breakdown, we will reschedule service at a mutually agreeable time.

• Clients are financially responsible for any damage caused during their reservation, including cleaning fees for spills or bodily fluids:

  • Sedans/SUVs: Up to $250

  • Mini-coaches/Buses: Up to $375

• Smoking, drug use, and reckless behavior are strictly prohibited.

Late-Night & Gratuity Fees

• Pickups between 11 PM and 5 AM will incur a $20 after-hours fee.

• A 10% gratuity is included in all services; 20% for late-night reservations.

Surcharges

• A 3% service fee and a minimum 3% fuel surcharge are applied to all airport transfers.

Subcontracting

• Elite Ride Solutions may partner with vetted transportation affiliates that meet our safety, insurance, and service standards.

Vehicle Descriptions

• Vehicle images and descriptions are representative and may not reflect the exact vehicle due to maintenance or substitutions. Vehicles may carry Elite Ride Solutions or affiliate branding.

Capacity & Items

• Vehicles must not exceed seating capacity.

• We are not responsible for items left behind. Liability does not cover loss or damage due to forces beyond our control (e.g., weather, acts of God, mechanical failures).

Pet Policy

• Pets under 50 lbs are allowed by prior approval only and are subject to a $35 boarding fee. Additional cleaning or damage fees may apply.

Safety Regulations

• All children must have legally compliant safety seats. Failure to provide one may result in service refusal without refund.

Meet & Greet Protocol

• Chauffeur contact details are typically available within 24 hours of pickup. Passengers will be greeted with a name sign unless alternative instructions are given.

• If no contact is made within 30 minutes of pickup time, a “No Show” will be assumed and charges applied.

High-Profile Clients

• For celebrities or public figures, discreet signage or greeter services may be arranged. Greeters are available at $25/hour (minimum $50)

Refusal of Service:

If a parent or guardian does not provide a legally approved child safety seat or booster as required by law, Elite Ride Solutions reserves the right to deny transportation for the child and/or cancel the reservation without issuing a refund. This policy is in place to prioritize the child’s safety and ensure full legal compliance.

By booking a tour with Elite Ride Solutions—whether online, by phone, or via email—you acknowledge and accept the terms and conditions outlined herein. Your payment or deposit serves as confirmation of your agreement.

Travel Protection

Optional Travel Protection is available for 10% of your total booking cost.

Cancellations & Refunds

• All reservations are non-refundable.

• Once booked, dates are final and cannot be rescheduled.

• If you book using a deposit link, the remaining balance will be charged to your card the next business day.

Child Safety & Refusal of Service

Clients must bring legally compliant child safety or booster seats. If not provided, Elite Ride Solutions may refuse service or cancel your reservation without refund for legal and safety reasons. 

Venue Closures

Elite Ride Solutions is not responsible for the cancellation of any winery or destination on your itinerary. Any such complaints should be directed to the venue.

Winery Participation & Policies

• Winery experiences may vary based on group size, availability, and winery-specific policies.

• Some locations are first-come, first-served; others may require advance reservations, which we will make under your name.

• Due to evolving health policies, participation and offerings may change.

Inclusions in Your Tour Package

• Your tour rate includes Basic Tasting Fees or Bottle Service (based on winery policy).

• Upgraded tastings or additional purchases will be invoiced separately.

• Clients choosing Bottle Service in place of a tasting will not be refunded tasting fees. Choosing both will incur additional charges.

Gratuity

Gratuity is not included but is always appreciated based on service quality.

Group Size & Changes

• Reducing group size may incur additional fees or full charges depending on timing and vehicle size.

• Itinerary or reservation changes incur a $75 Alteration Fee, and may not always be possible.

• Balance due will not decrease with a reduction in group size.

Liability & Vehicle Use

• Elite Ride Solutions is not liable for delays due to mechanical issues or acts of nature. If a breakdown occurs, we’ll reschedule the missed time.

• Clients are financially responsible for any damage or excessive mess caused by their party.

  • Sanitation Fees: Up to $250 (sedans/SUVs), $375 (mini-coaches/motorcoaches).

  • “You spill? We bill.”

Operational Policies

• Overtime charges apply after 8 minutes past scheduled time.

• Early/Late Fee of $20 applies for trips dispatched or returned between 12 AM – 5 AM.

• Vehicles cannot exceed seating capacity.

• We are not responsible for items left behind.

Weather-Related Cancellations

• If road conditions are unsafe (e.g., hurricane, flooding), we’ll cancel and refund minus a 5% processing fee.

• If conditions are safe, no refund will be issued for cancellations.

• Rescheduling may be possible based on availability.

Fuel Surcharge

If gas prices exceed $3.25/gallon at the time of your tour, a fuel surcharge and $5 admin fee will be added.

Gratuity Charges
If gratuity is charged to your card, a 3% Service Transaction Charge (STC) will apply.

Animals Onboard

• Must be approved in advance and weigh 50 lbs or less.

• Subject to a $35 boarding fee. Any damage or cleaning fees will be billed post-service.

Electronics Notice

We do not supply AUX/USB cables. Please bring the appropriate cord if you plan to play music from your device.

Vehicle Substitution

We reserve the right to substitute a vehicle in the event of weather, mechanical issues, or other safety-related reasons.

Winery Substitutions

Due to changes in winery availability or policies, substitutions may be necessary. If so, we’ll notify you in advance and ensure a great experience.

By making a reservation—whether online, by phone, or through email—you agree to abide by the terms outlined below. Your payment or deposit to Elite Ride Solutions or any affiliated partners signifies your acceptance of these terms and confirms your understanding of the policies provided.

Cancellations & Refunds

All payments are non-refundable if you cancel your reservation for any reason. However, if we are able to rebook your reserved vehicle(s) for another client, you will receive a refund of your deposit and any balance paid, less a 5% processing fee. If we cannot rebook the service, no refund will be issued.

Changes to reservation times may affect minimum hourly requirements and overall availability.

Non-Standard & Private Wedding Location

Events held at private residences or non-traditional venues incur a logistics fee to cover the added planning, dispatch coordination, and on-site execution.

• This fee is in addition to any site visit charges.

• It is non-refundable and may increase if the location changes.

• Logistics fee: 18% (March 15 – June 30, August 15 – November 20); otherwise, 10%.

Itinerary Adjustments

Please submit any itinerary changes at least 14 days prior to your event. We’ll do our best to accommodate all requests, though changes may be limited due to prior bookings. Late changes (within 2 weeks of service) may result in a fee of up to $75 per vehicle per incident, depending on staff time or resources involved.

Liability & Service Guarantee

Elite Ride Solutions is not responsible for delays due to mechanical issues. In such cases, we’ll work with you to reschedule lost service time.
We are not liable for any direct or indirect damages, delays, or losses due to events beyond our control (e.g., weather, mechanical failure, acts of God).

Client Responsibility & Damages

Clients are financially responsible for any damage caused to the vehicle by themselves or any members of their group during service. Smoking, illegal drug use, or unruly behavior is strictly prohibited.

Animals

All animals must be approved in advance and weigh no more than 50 lbs. A $35 entrance fee applies. This fee does not include any additional cleaning or damage fees, which will be assessed and billed post-service if needed.

Sanitation Fees

• Sedans/SUVs: up to $250 for spills, bodily fluids, or excessive mess.

• Mini-coaches and buses: up to $375.
  (“You spill? We bill.”) Fee applies per incident.

Service Hours & Billing

• Hourly billing is calculated from our garage departure to garage return.

• A $20 Early/Late Fee applies to any vehicle dispatched or returned between 11 PM and 5 AM.

• Overtime charges begin after a 7-minute grace period and are billed in 15-minute increments at the vehicle’s standard hourly rate (except 55-passenger coaches, which are billed in full-hour increments).

Fuel Surcharge

If fuel prices exceed $3.25/gallon at the time of your service, a proportional surcharge plus a $5 admin fee will be added to your bill.

Gratuity Charges

If gratuity is charged to a card on file, a 3% STC (Service Transaction Charge) applies to cover processing and payroll expenses.

Capacity & Belongings

Vehicles cannot be loaded beyond their designated seating capacity. We are not responsible for lost or forgotten items.

Subcontracted Services

We may partner with trusted affiliates to fulfill your reservation. All affiliate providers are held to our safety, insurance, and service standards.

Vehicle photos and descriptions are representative and may not depict the exact vehicle used for your service. Vehicles may display the Elite Ride Solutions brand, a partner logo, or no branding at all.

Weather & Safety Substitutions

We reserve the right to substitute vehicles in the event of poor weather or mechanical concerns, prioritizing safety.

Day-of Contact

A designated point of contact must be assigned for last-minute changes and has full authority to make decisions on your behalf. If you have a wedding planner, they are considered your default proxy.

Child Safety Policy & Refusal of Service

For the safety of all passengers, compliant child safety seats are required. If a guardian fails to bring an appropriate seat, transportation may be denied, and the reservation terminated without refund. 

By booking a tour through our website, by phone, or email, you are agreeing to the following terms. Your payment or deposit confirms your acknowledgment and acceptance of these policies on behalf of ELITE Ride Solutions and its partner services.

Travel Protection

You may opt to add Travel Protection for 10% of your total booking cost.

Cancellations & Refunds

• No refunds will be issued once a reservation is made.
• Dates are final and cannot be changed or rescheduled.
• If you book with a deposit link, the remaining balance will be automatically charged to your card the next business day.

Client Responsibilities

You are fully responsible for any damage caused to the vehicle by you or your party. This includes:

• No smoking
• No illegal drug use
• No disruptive, dangerous, or reckless behavior

Such conduct may result in immediate termination of service without refund.

Sanitation Fee

If excessive mess, spills, or bodily fluids require cleaning, a sanitation fee will be charged:

• $250 for sedans/SUVs
• Up to $375 for mini or motorcoaches
  (“You spill? We bill.”)

Music Setup

Due to varying phone models and ports, we do not provide AUX or USB cables. Please bring your own that fits our system.

Pets

• Pets must be approved in advance and weigh 50 lbs or less.
• Approved pets incur a $35 entry fee.
• Any cleaning or damage caused by the pet will be billed after the tour.

Weather-Related Cancellations

• If it is safe to operate, the service remains active. No refund will be issued.
• If weather conditions make travel unsafe (e.g., flooding, hurricane), we’ll notify you and issue a refund minus a 5% processing fee or help reschedule if possible.

Third-Party Venue Closures

ELITE Ride Solutions is not responsible for last-minute cancellations or closures by wineries or other tour stops. Any disputes or inconveniences must be taken up with the specific venue.

Behavior Policy

If your group is asked to leave a venue due to inappropriate or unsafe behavior, your tour will end immediately—regardless of time remaining. No refund will be given, and you are responsible for any alternate transport.

Wine Tour Planning Survey

After booking, you will receive a Wine Tour Planning Survey.

Survey deadlines:

• 30+ days before tour: submit at least 21 days before the tour.
• 10–29 days prior: submit within 3 days of booking.
• Less than 10 days: submit immediately.

Late submissions may result in a $50 fee or limited itinerary options.

Itinerary Confirmation & Changes

• Final itineraries will be provided 14+ days before your tour, or within 3 business days for last-minute bookings.
• Any changes must be requested at least 10 days before the tour.
• Change fees:
  • $50 per change before the 10-day mark
  • $75 per change within 10 days

Closures & Availability

Wineries and venues may change hours, close unexpectedly, or cancel—even with reservations. ELITE Ride Solutions will attempt to find alternatives but is not liable for such changes.

Fuel Surcharges

If fuel exceeds $3.25 per gallon, a surcharge will be added, plus a $5 admin fee.

Gratuity Fees

If gratuity is added to your credit card, a 3% processing fee applies.

Additional Notes

• Groups of 7+: Changes to itinerary incur a $75 fee.
• Unused time (less than 5-hour minimum) is not refundable.
• Overtime beyond 10 minutes is billed at the vehicle’s hourly rate (garage-to-garage).
• No-shows are charged the full quoted rate.
• Pickup locations outside of Charlottesville may include a distance-based surcharge.
• Items left in the vehicle are the passenger’s responsibility. If found, items can be shipped for a fee.

Vehicle & Liability

• Vehicles will not exceed seating capacity.
• We may substitute vehicles due to mechanical or weather-related issues for your safety.
• In the event of a breakdown, we will offer to make up for lost time at a mutually agreed date.
• ELITE Ride Solutions is not liable for delays, closures, weather events, or lost items.